Refund Policy

Effective date: August 6, 2026

This Refund Policy explains when purchases made directly through Volta Santé may be returned, exchanged, or refunded. It forms part of our Terms of Service. Purchases made from an independent retailer, distributor, marketplace, or other third party must be returned to that seller under its policy.

1. Return eligibility

You may request a return within 30 days after delivery. To qualify, an item must be unused, unopened, in its original packaging, and in resalable condition. Proof of purchase is required. For health and safety reasons, opened or used supplements, personal-care items, and other consumable products cannot be returned unless they arrived damaged, defective, incorrect, or are otherwise returnable under applicable law.

2. Items that cannot be returned

Unless required by law, we do not accept returns of opened or used consumable products, items marked final sale, gift cards, personalized items, or products damaged through misuse, improper storage, or failure to follow product instructions.

3. Damaged, defective, incorrect, or incomplete orders

Please inspect your order promptly after delivery. If an item is damaged, defective, incorrect, or missing, contact us within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the item, packaging, and shipping label when relevant. We may offer a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

4. How to request a return

Email info@volta.io before sending anything back. Provide your name, order number, the item you wish to return, and the reason for the request. If the return is approved, we will provide return instructions and, where applicable, a return authorization. Items sent without prior approval may be delayed or refused.

5. Return shipping

Customers are responsible for return-shipping costs for change-of-mind returns. Volta Santé will cover reasonable return-shipping costs when we sent the wrong item or the product arrived damaged or defective. Use a trackable shipping service and retain your receipt. We are not responsible for return packages lost or damaged in transit.

6. Inspection and refunds

We will inspect returned items after receipt. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for processing; your bank or payment provider may require additional time to post the credit. Original delivery charges are not refundable unless the return results from our error, a damaged or defective product, or applicable law requires otherwise.

7. Exchanges

Exchanges are subject to product availability. The fastest option may be to return an eligible item and place a new order. If a replacement is unavailable, we may offer a refund or store credit.

8. Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee cancellation after an order has entered fulfillment or shipped. Once shipped, the return rules above apply.

9. International orders

Shipping charges, customs duties, taxes, brokerage fees, and similar import costs are generally non-refundable. A customer who refuses delivery may be responsible for return freight and charges assessed by the carrier or customs authority, except where prohibited by law.

10. Consumer rights

This policy does not limit rights or remedies that cannot be excluded under applicable consumer-protection law. Where mandatory law provides more favorable return, cancellation, repair, replacement, or refund rights, those rights will apply.

11. Contact us

Questions or return requests may be sent to:
Volta Santé
info@volta.io

Last updated: August 6, 2026